Full-time jobs in Knoxville, TN

About the role

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience

What you'll bring

• High school diploma or equivalent certification required
• Intermediate Microsoft Office skills
• Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
• Ability to handle difficult issues and complaints while exemplifying guest service
• Problem solving skills
• Written and verbal communication skills
• Strong guest service skills and the ability to exhibit empathy
• Ability to adapt to change and willingness to take on new tasks
• Strong interpersonal skills
• Champion change
• Demonstrate a passion for delivering a positive customer experience
• Demonstrate professionalism and expertise in an ever-changing environment

Benefits