Manager, Pharmacy Performance Improvement (Pharmacist)
Louisville, KYAll locationsLouisville, KYLaGrange, KY On-site
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About the role
The Manager, Pharmacy Performance Improvement leads and supports system pharmacy performance improvement initiatives across Baptist Health System Hospitals, Hospital Outpatient Departments (HOPDs), Ambulatory Surgery Centers (ASCs), and Free-Standing Emergency Departments (FSEDs). This role partners with pharmacy, nursing, medical, quality, risk, and operational leaders to identify performance gaps, develop and implement improvement strategies, standardize workflows, and sustain measurable results related to quality, safety, regulatory readiness, throughput, operational reliability, and medication use outcomes. The Manager is responsible for development, implementation, and ongoing evaluation of a system-wide medication safety and pharmacy performance improvement plan aligned with organizational priorities and applicable ACHC standards. The Manager applies structured performance improvement methods, including failure mode and effects analysis (FMEA), root cause analysis (RCA), medication safety event review, and AHRQ patient safety and systems-based improvement principles, along with project management, data analysis, and change management to drive results, monitor key metrics, and provide executive-ready updates to senior pharmacy leadership. Job Description: Baptist Health is looking for a Manager, Pharmacy Performance Improvement to join our team at the Central Pharmacy, LaGrange, KY!
What you'll bring
- Bachelor's degree in pharmacy or Doctorate of Pharmacy required.
- Minimum of 5 years of job-related experience required.
- Kentucky Board of Pharmacy license in good standing.
- Indiana Board of Pharmacy license or willing and eligible within 1 year of hire.
- 1-3 years related experience in pharmacy compliance or risk management.
- Knowledge of state and federal pharmacy laws and regulations.
- Master’s degree in Healthcare Administration, Business, Public Health, Quality, or related field preferred.
- Experience leading healthcare performance improvement, quality, medication safety, or operational excellence initiatives.
- Experience applying Lean, PDSA, root cause analysis, failure mode and effects analysis, process mapping, standard work, or similar structured improvement methodologies.
- Experience with medication safety event review, event trend analysis, near miss evaluation, and development of risk reduction strategies.
- Knowledge of AHRQ patient safety principles, systems-based analysis, and high-reliability approaches.
- Experience with pharmacy-specific performance improvement work related to formulary management, automated dispensing cabinet optimization, controlled substance monitoring, diversion prevention, medication storage compliance, sterile compounding, hazardous drug handling, and transitions of care.