Full-time jobs in Madison, WI

About the role

Wisconsin Public Radio and PBS Wisconsin are seeking a Membership Services Specialist to join the team of dedicated individuals responsible for providing exemplary stewardship and service to the members and audiences of Wisconsin Public Radio and PBS Wisconsin. This is a rewarding opportunity for someone who wants to use their creative problem-solving, organizational, and communication skills to foster philanthropic relationships and advance a vital public-service mission. The Membership Services Specialist will report to the Membership Services Manager and is part of the Wisconsin Public Radio and PBS Wisconsin Membership team. The Membership Services Specialist will collaborate on executing and developing practices and workflows in our Customer Relationship Management (CRM) database that will support an exciting future for public broadcasting in Wisconsin. A day in the life of a Membership Service Specialist includes but is not limited to: direct phone communication with our donors and audience members, working with colleagues across the development team to reach fundraising goals, processing financial transactions, fulfilling thank you gift requests, and serving as the voice of our organizations.

What you'll bring

• Established work history in one-on-one customer relationship building
• Experience working with Customer Relationship Management (CRM) type databases with a strong ability to interpret donor data and communicate insights effectively to fundraising and stewardship teams
• Fluency in Excel and other Microsoft products
• Ability to work independently, while still meeting hard deadlines
• You must upload all of your documents in the attachment field, either as one combined document, or separate documents.
• Experience working in accounting or accounts receivable
• A work history that involved running queries using tools such as SQL
• Experience working in Public Media or non-profit development
• HS Diploma or equivalent is required.
• 2) A cover letter describing how your experience relates to the listed required and preferred job qualifications.

Benefits