Scaled Account Specialist
Salt Lake City, UTAll locationsSalt Lake City, UTSouth Jordan, UT Remote
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
The Scaled Account Specialist serves as the primary point of contact for a large portfolio of low-touch accounts, owning the commercial aspects of the account lifecycle, including renewals, expansions, upgrades, downgrades, and cancellations. As part of the Transactional Business Team, this role supports growth by managing accounts with precision and care, ensuring SMB customers receive timely, value-driven engagement that maximizes retention, satisfaction, and expansion. This role plays a critical part in executing Lucid’s go-to-market strategy through disciplined account management at scale and close cross-functional collaboration. Success in this role requires strategic collaboration, innovative thinking, and a proactive sense of ownership to deliver meaningful customer outcomes and revenue impact.
What you'll bring
- Bachelor's degree with strong academic performance
- 1-2 years of experience
- Strategic thinker with the ability to tackle open-ended challenges and turn them into actionable solutions
- Highly organized and detail-oriented
- Ability to thrive in a fast-paced environment
- A strong sense of personal ownership and responsibility
- Skilled at balancing competing responsibilities while moving initiatives forward.
- Excellent communication skills (written and verbal) and comfortable with digital tools.
- This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week (Tuesday and Thursday).
- Experienced with CRM software (such as Zendesk or Salesforce).
- Curious and eager to learn, with a genuine interest in tackling new questions and challenges.
- You’ll often face obstacles that don’t have clear answers, which means exploring new areas, trying out different tools, and finding creative ways to solve them.