rho Verified 4d ago
Client Service Associate
Salt Lake City, Utah, United States On-site
$58,000–$70,000 a yearPay$58,000–$70,000
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company.
What you'll bring
- 2+ years of experience in customer service
- Strong communication skills, with the ability to explain complex concepts clearly to clients.
- Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
- Basic understanding of finance concepts: banking, credit cards, and accounting principles.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- financial services or startup experience preferred.