It & cybersecurity jobs in Florida

About the role

We’re looking for an IT Support Specialist to join Ottimate and help us scale our internal systems as we grow. This is an in-person position in our Tampa, Florida office. In this role you’ll be a go-to person on our IT team, reporting to our IT Lead and keeping our people productive, our systems secure, and our day-to-day operations running smoothly. You’ll administer the tools our team relies on, manage our laptop fleet, support our audits, and help run the processes that let us scale. You’ll work closely with engineering, security, people operations, and finance, and you’ll help improve how we work along the way.

What you'll bring

• 1–3 years of experience in an IT support, helpdesk, or systems administration role.
• Hands-on experience administering Google Workspace.
• Familiarity with identity providers (e.g., Okta, JumpCloud, Google as IdP) and configuring SSO and MFA.
• Experience administering common SaaS tools (e.g., Slack, Zoom, Atlassian) and managing licenses and access.
• Exceptional organizational skills and strong spreadsheet chops (advanced Google Sheets and/or Excel).
• You take pride in bringing structure to messy environments.
• Excellent written communication.
• You can support a fully remote team clearly and patiently over chat, email, and tickets.
• A proactive, solutions-oriented mindset.
• You spot problems before they escalate and propose fixes rather than waiting for direction.
• A security-first mindset and good judgment around confidentiality and least-privilege access.
• Experience administering Mac, Windows, and Linux endpoints, including deploying antivirus software and recovering compromised devices.

Benefits