Customer Transformation - Associate Director
Auckland - NZL Hybrid
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About the role
PwC New Zealand is see kin g an experi enced Technical Delivery Lead to join our dynamic Customer Transformation team in Pōneke / Wellington . This role is ideal for someone with a strong Salesforce background who also brings broader enterprise technology experience across integration, cloud and digital platforms. You'll combine hands-on technical expertise with delivery leadership, working clo sely w ith archi tects, developers and engineering teams while engaging confidently with business stakeholders to deliver complex transformation programmes. You'll understand front-office business processes, be comfortable navigating technical discussions, and ensure solutions are practical, scalable and aligned with client objectives . As a trusted technical leader, you'll bridge the gap between business and technology - providing architectural guidance, leading delivery teams, managing technical risks, and helping clients achieve lasting business outcomes through technology.
What you'll bring
- Proven experience leading the delivery of complex Salesforce and enterprise technology programmes.
- Strong Salesforce platfo rm knowl edge, with experience across Sales Cloud, Service Cloud and/or Experience Cloud.
- Salesforce certifications are highly regarded.
- Experience designing and delivering enterprise integration solutions using APIs, middleware, and modern integration patterns.
- Broad understanding of enterprise architecture, cloud technologies, and customer-facing digital platforms.
- Strong technical background with the ability to engage credibly with architects, developers and engineering teams while translating technical concepts for business stakeholders.
- Experience leading multidisciplinary teams within Agile and hybrid delivery environments.
- Excellent stakeholder management and communication skills, with the ability to build trusted client relationships.
- Commercial acumen, with experience co ntributing to proposals, estimations and business development activities.
- Demonstrated ability to leverage AI, au tomation and emerging technologies to improve delivery efficiency, enhance customer experiences, accelerate solution development, and create greater value for clients.
- A collaborative leadership style with a passion for mentoring others and fostering high-performing teams.
- Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ