Senior E-commerce Merchandising & Operations Manager
Englewood Cliffs, NJ On-site
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About the role
LG Electronics is seeking a strategic and results-driven Senior E-commerce Merchandising & Operations Manager to drive the overall strategy, planning, and execution of merchandising and operations of the Home Appliances Kitchen categories on our D2C channels. This role will ensure that the online shopping experience is compelling, intuitive, and optimized for conversion and revenue growth. The ideal candidate will have a strong understanding of digital merchandising, user experience, and data analytics. The candidate must be able to build strong relationships, effectively navigate ambiguity, and make decisions based on customer experience and business objectives. This role plays a key part in driving online sales performance through operational excellence, data-driven merchandising, and flawless execution of go-to-market initiatives. LG Electronics is seeking a strategic and results-driven Senior E-commerce Merchandising & Operations Manager to drive the overall strategy, planning, and execution of merchandising and operations of the Home Appliances Kitchen categories on our D2C channels. This role will ensure that the online shopping experience is compelling, intuitive, and optimized for conversion and revenue growth. The ideal candidate will have a strong understanding of digital merchandising, user experience, and data analytics. This role plays a key part in driving online sales performance through operational excellence, data-driven merchandising, and flawless execution of go-to-market initiatives.
What you'll bring
- Bachelor’s degree in Marketing, Business, eCommerce, or a related field.
- 10+ years of experience in online merchandising or related work experience.
- Strong business acumen and ability to connect tactical execution to overall sales and growth objectives.
- Knowledge of eCommerce best practices, trends and digital marketing tactics.
- Familiarity with SEO principles, on-site search optimization, and A/B testing principals.
- Experience with e-commerce platforms (e.g., Shopify, Magento) and content management systems.
- Hands-on experience using Google Analytics 4 (GA4), Tableau dashboards and Excel/Sheets for reporting and analysis.
- Proven ability to manage multiple priorities, meet deadlines, and deliver under pressure.
- Creative mindset with a keen eye for detail and aesthetics.
- Entrepreneurial, passionate about consumer experience and savvy about managing business goals.
- Strong interpersonal and relationship management skills & ability to work with cross-functional teams and key stakeholders.
- Strong analytical, problem solving, and decision-making skills.