Software Support Analyst & Help Desk
Paramus, NJ, United States On-site
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About the role
A rapidly expanding international software development company in the mobile and e-commerce space is seeking a FULL TIME Software Support Analyst with outstanding communication and problem solving skills. Candidate should be at ease with external and internal interactions. The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements of this role. Working with our Support Team Leader, the Software Support Analyst is responsible for the quality and delivery of the support and services products we offer to our customers. This role will include coordinating support incidents, fix requests and work orders for our customers and performing support incident analysis/resolution. A rapidly expanding international software development company in the mobile and e-commerce space is seeking a FULL TIME Software Support Analyst with outstanding communication and problem solving skills. Candidate should be at ease with external and internal interactions. The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements of this role. Working with our Support Team Leader, the Software Support Analyst is responsible for the quality and delivery of the support and services products we offer to our customers. This role will include coordinating support incidents, fix requests and work orders for our customers and performing support incident analysis/resolution. A rapidly expanding international software development company in the mobile and e-commerce space is seeking a FULL TIME Software Support Analyst with outstanding communication and problem solving skills. The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers.
What you'll bring
- Strong communication and people skills
- Excellent organizational, task management and customer service skills
- Ability to understand and document customer business and technical support incidents
- Knowledge of MS Office Products (Outlook, Excel, Word, etc)
- Knowledgeable with Basic MS SQL database Administration
- Must have reliable means of transportation.