Jobs in Carlsbad, CA

About the role

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. As an OS III, you'll be expected to maintain minimal to no errors or service failures, make sound decisions under pressure, and meet the customer service standards appropriate for this level. Specific metrics vary by sector and will be communicated by your direct reporting supervisor.

What you'll bring

• Maintain any certifications required for your assigned sector and stay current on related compliance requirements
• Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time-critical logistics escalations
• Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real-time approval decisions
• Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
• Track record of coaching or supporting less-tenured teammates through difficult issues
• Sound judgment under pressure, with a track record of getting ahead of problems rather than reacting to them
• Willingness to obtain additional certifications, where applicable within your sector
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters
• Demonstrated ability to guide teammates in real time — catching and correcting issues as they happen, not just after the fact
• Working familiarity with monitoring and resourcing tools (e.g., Zendesk, Twilio, live dashboards) beyond your own queue
• Willingness to obtain additional certifications required for the Expert tier, where applicable, in addition to your existing sector certifications
• Manager recommendation, confirming readiness to operate as the sector's top escalation resource and take on informal team-leadership responsibility

Benefits

Locations