Jobs in Cedar Rapids, IA

About the role

Company Description Jay Krg Tech inc 661 367 8000 Ext  406 | jeyakumar @ krgtech.com Job Description • Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems. • End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit) • Directs and influences customers to follow I/T policies and procedures • Maintain confidentiality - Shares resolutions with team members and 1st level support • Participates and contributes in team meetings • Identifies internal or external resources to address issues • Has excellent customer service skills • Troubleshoots medium to high complexity issues and resolves within SLA • Develops clear and concise work product deliverables • Can work on multiple tasks and set work priorities to meet deadlines Qualifications • In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware). • Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.) • Ability to troubleshoot issues across the overall infrastructure stack (server/network/client). • Track record of providing excellent customer service. • Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude. • Works independently, prioritizes work and assigns appropriate sense of urgency to issues • 5+ years experience supporting technical infrastructure in a large scale, distributed environment. • A+ or equivalent certification desired • Cisco network certification desired • Microsoft certification desired Additional Information All your information will be kept confidential according to EEO guidelines.

What you'll bring

• In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware).
• Ability to troubleshoot issues across the overall infrastructure stack (server/network/client).
• Track record of providing excellent customer service.
• Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude.
• Works independently, prioritizes work and assigns appropriate sense of urgency to issues
• 5+ years experience supporting technical infrastructure in a large scale, distributed environment.
• A+ or equivalent certification desired
• Cisco network certification desired
• Microsoft certification desired