Jobs in Elmhurst, IL

About the role

From the moment a referral is accepted, the Clinical Navigator takes ownership of what happens next. As the family’s clinical guide, problem-solver, and consistent point of contact, the Navigator turns a complicated path, qualification, authorization, discharge planning, home assessment, equipment preparation, setup, follow-up, resupply, and recertification into one coordinated journey. The Navigator anticipates barriers, brings the right people together, and keeps every detail moving so families always know what comes next. This is not traditional intake. It is hands-on clinical navigation for an RT who can teach and reassure a caregiver, troubleshoot respiratory equipment, engage physicians and referral partners with confidence, and drive action across every team supporting the patient. Assigned to 2 - 4 Sales Liaisons and their shared patient portfolio, the Navigator combines clinical judgment, relentless follow-through, and strong family advocacy to get patients home safely and keep them supported. This role reports to the Director, Patient Navigation.

What you'll bring

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• Active, unencumbered Respiratory Therapist license (CRT or RRT) in the state of practice
• Hands-on knowledge of home respiratory equipment and ventilator and tracheostomy care required.
• Working knowledge of clinical documentation, medical necessity, payer requirements, insurance verification, prior authorization, and patient-access workflows, or the ability to learn them quickly.
• Strong organization and follow-through, with the ability to manage a caseload, competing priorities, deadlines, and detailed documentation in a fast-paced environment.
• Clear, respectful written and verbal communication with patients, caregivers, referral partners, physicians, payers, and internal teams.
• Sound clinical judgment, resourceful problem-solving, and the ability to distinguish routine needs from urgent concerns requiring escalation.
• Confidence working in the field and with referral partners, paired with empathy, discretion, reliability, and persistent patient advocacy within policy and role scope.
• Comfort using electronic health records, payer portals, workflow systems, Microsoft Office, telephone systems, and other digital tools
• RRT preferred.
• HME or DME, home care, patient access, intake, case management, insurance verification, or authorization experience preferred.
• Brightree experience preferred.

Benefits