Jobs in Frisco, TX

About the role

We are seeking a Senior Financial Analyst to support Customer Care Finance through financial planning, operational analysis, and performance reporting. This role will partner closely with finance and Customer Care leadership to deliver insights that improve call center performance, optimize costs, and support strategic investments in customer experience and technology. This is a high-visibility opportunity for a strong analyst who can combine finance, data, and business partnership to influence decision-making across Customer Care operations.

What you'll bring

• 5-7 years of experience in finance, FP&A, business analysis, or a related analytical role.
• Bachelor’s degree in finance, accounting, economics, business, or a related field.
• Understanding of core finance concepts or prior experience supporting finance teams, including budgeting, forecasting, variance analysis, and reporting.
• Strong SQL skills, including the ability to join tables, cleanse data, and write and edit queries.
• Strong Power BI skills, including dashboard development, data visualization, DAX, and metric calculations.
• Advanced Excel skills and strong analytical problem-solving abilities.
• Excellent communication skills and the ability to work effectively across finance, operations, and technology teams.
• Experience supporting customer operations, call centers, or service-based environments is preferred.