Bilingual (Portuguese) Digital Cinema Call Center Representative
00903 - T.O.P. Center, Frisco, TX On-site
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About the role
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences. The Bilingual Digital Cinema Call Center Representative acts as first level technical support for digital cinema and theatre systems equipment for all Cinemark locations within the US, and/or Brazil/Latin America. This role supports digital projectors, integrated systems (sound and servers), applying diagnostic techniques and utilizing multiple support tools to identify, troubleshoot, and resolve technical issues. The position operates within a structured three-tier support model.
What you'll bring
- Bilingual proficiency (English/Spanish or English/Portuguese) required.
- Positive, resilient, and self-directed attitude with a strong interest in problem-solving.
- Critical thinking and exceptional analytical skills.
- Excellent oral and written communication skills.
- Basic knowledge of Windows OS and Linux OS environments.
- Intermediate proficiency in email usage, MS Word, and MS Outlook.
- Flexible availability, including evenings, holidays, and weekends.
- Knowledge of theatre operations is a plus.
- 1+ year experience in a call center environment preferred.