Senior Associate, Account Manager
King of Prussia, PAAll locationsKing of Prussia, PANew York, NYAustin, TXScottsdale, AZ Remote
$60,000–$80,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are looking for a dynamic and experienced Account Manager to join our team. The Account Manager will be responsible for retaining our top ARR clients & pooled plans and providing exceptional service to ensure client satisfaction and loyalty. As a Senior Associate, Employer Services Account Manager, you will act as a strategic, independent contributor responsible for managing and growing high-value employer client relationships. This is role requires sound judgment, strategic thinking, and autonomy to resolve complex plan and service issues. You will serve as a trusted advisor to clients while collaborating cross-functionally to deliver a seamless, high-quality service experience.
What you'll bring
- 2-4 years of retirement industry experience
- Team mentality and the ability to multitask while attending to a high volume of incoming inquiries
- Strong time management and organizational skills to ensure the timeliness of all proactive and reactive communications
- Strong commitment to superior customer service
- Positive and proactive attitude
- Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
- Excellent attention to detail and accuracy, proficient with numbers and basic calculations
- This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.
- For exceptional candidates, we're open to hiring this role fully remote.
- Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
- This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company.