Jobs in Lehi, UT

About the role

We're looking for a Senior Manager, Customer Success to lead our Enterprise Customer Success team and play a key role in delivering an exceptional experience for Workstream's largest customers. As a member of the Customer Success Leadership team, you'll coach and develop a high-performing team while driving customer retention, growth, and long-term success. In this role, you'll build and strengthen executive-level relationships with key customers while coaching your team to do the same. You'll also have the opportunity to design, test, and scale best practices across the Enterprise customer journey—from onboarding through long-term success. This team supports Workstream's largest customers, including enterprise brands, franchise groups, and corporate partners. Your leadership will be instrumental in protecting and growing these strategic customer relationships while helping the team deliver measurable business impact.

What you'll bring

• 6+ years of customer success and/or account management experience
• 4+ years of managerial experience
• Demonstrated ability to lead a customer-facing team to exceed performance goals — strong people management, coaching, and development experience
• Experience in forecasting and owning your own renewal number
• Able to influence through gaining buy-in, persuasion, negotiation, and consensus-building
• Confident in presenting strategy, insights, financial/non-financial achievements, and quarterly progress updates to senior stakeholders in a compelling manner
• History of improving processes, methodologies, programs or frameworks that increased team performance
• Demonstrated ability to conduct compelling on-site presentations to C-Level executives
• Experience establishing strategic C-level relationships
• Excellent organization, project management and time management skills
• Exemplifies our company values
• Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances

Benefits