Jobs in Marina del Rey, CA

About the role

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

What you'll bring

• Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
• Help sales win by getting new customers to success on their most important metrics FAST
• Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
• Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
• Collaborate with marketing to bring new customers into our community and help them share their story
• Either already are or become obsessed with eCommerce customer experience/support
• Go above and beyond consistently
• Our customers are our most valuable asset, and you are responsible for them.
• Looking to go all-in, learn a lot, and do the best work of your career (so far!)
• Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
• Are trusted with the most important things in the most important moments
• Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty

Locations