Sr. Associate, Business Development - Hotel Connectivity Account Manager
McLean, VAAll locationsMcLean, VANew York, NYRichmond, VA On-site
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About the role
The Connectivity Account Manager role will own a portfolio of hotel connectivity partners, serving as the primary point of contact for both their technical health and commercial strategy. The majority of your focus is on operational tasks, including troubleshooting critical integration issues, monitoring supplier technical performance metrics like latency and uptime, and building/maintaining dashboards and alerts. The remaining time is dedicated to strategic account management, where you will analyze opportunities for content quality improvements and own the connectivity feature roadmap by translating partner pain points into clear product requirements.
What you'll bring
- proficiency in SQL and visualization tools is required
- High School Diploma, GED or equivalent certification
- At least 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
- At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry
- At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies
- Bachelor’s Degree or military experience
- 5+ years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
- 1+ year of experience supporting multi-property or portfolio environments
- 1+ year of experience onboarding new hotel partners or managing connectivity integrations
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
- The minimum and maximum full-time annual salaries for this role are listed below, by location.
- Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.