Jobs in Mercer County, NJ

About the role

Position: Customer Care Billing Analyst

What you'll bring

• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters
• Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues
• Ability to communicate well, both verbally and in writing
• Must be able to communicate with executives and government affairs representatives to convey the status of customer issues
• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements
• Must possess skills working in MS Word and e-mail software
• Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.
• preferably Lotus Notes, but MS Outlook acceptable

Locations