Jobs in Morrisville, NC

About the role

Job purpose   Provide direct onsite and remote customer service to include installation, warranty, courtesy and/or paid service for Juki America customers.   Duties and responsibilities   ·       Work with the Regional Service Manager to provide an accurate paid service quotation upon request from customer. ·       Provide area warranty and courtesy visit service support to customers. ·       Install and service Juki America machines in local service area primarily, and outside area as assigned by Regional Service Manager. ·       Recondition and refurbish used machinery for resale. ·       Provide technical support for trade shows and equipment demonstrations as required. ·       Coordinate with Operations department to order parts required for service visits and for parts return and warranty issues via the RMA coordinator. ·       Work with Regional Service Manager to obtain information from agencies outside of Juki America to find solutions to service issues. ·       Provide installation training for customers. ·       Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists, Return Material Claim Notices, Technical Assistance Claim Notices, etc. in accordance with company policies and practices. ·       Assist others in the development of technical documentation such as training material and service bulletins. ·       Work to ensure that customers are delighted with Juki America machines and services. ·       Attend machine training courses for new equipment as needed.       Qualifications   ·       3 years previous technical training and experience with electro-mechanical equipment is required. ·       Formal schooling and certification from a technical college, military school or other accredited institution or engineering or technical subject matter is desirable. ·       Able to maintain, create and focus on documentation, detail, and records. ·       Proficiency with Microsoft Word and Excel. ·       Professional communication skills and data organization experience.       Working Conditions   Travel is required and is estimated at 65%.   Position location varies.

What you'll bring

• ·       3 years previous technical training and experience with electro-mechanical equipment is required.
• ·       Formal schooling and certification from a technical college
• ·       Able to maintain, create and focus on documentation, detail, and records.
• ·       Proficiency with Microsoft Word and Excel.
• ·       Professional communication skills and data organization experience.
• military school or other accredited institution or engineering or technical subject matter is desirable.