Jobs in Napa, CA

About the role

At Stanly Ranch, the Residential Supervisor plays an integral role in delivering an exceptional and highly personalized homeowner experience while supporting the seamless operation and stewardship of the residential community. Rooted in genuine hospitality, this position builds trusted homeowner relationships through thoughtful, anticipatory service and the highest level of care, discretion and professionalism. Serving as a primary day-to-day point of contact, the Residential Supervisor takes ownership of the homeowner experience while coordinating residential operations, home readiness and key financial and administrative processes with consistency, attention to detail and thoughtful follow-through. Working closely with the Director of Residences and resort departments, the Residential Supervisor proactively coordinates homeowner needs, operational priorities and residential initiatives while upholding Auberge Collection’s standards of service and excellence. This role supports two distinct Homeowner Associations and a private Membership Club. The starting range for this position is $30-35/hour. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

What you'll bring

• Excellent verbal and written communication skills with a professional, warm and hospitality driven approach.
• Highly organized with exceptional attention to detail and the ability to effectively prioritize and manage competing responsibilities.
• Self-motivated and able to work independently while exercising sound judgment and initiative.
• Strong interpersonal skills with the ability to collaborate effectively with homeowners, resort teams and vendors.
• Proficiency in Google Workspace and Microsoft Office Suite
• Experience supporting financial operations, including homeowner billing, invoice processing and budgets.
• Availability to work primarily Tuesday through Saturday, with flexibility for holidays and occasional evenings.
• This is a property based role.
• Two to three years of experience in luxury hospitality, residential services, property management or a comparable guest-facing environment preferred.
• Bilingual proficiency is a plus.
• experience with hospitality or property management systems (e.g., Opera Cloud, Alice, Owner Relations) preferred.