Jobs in Naperville, IL

About the role

Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application. The Freight Audit position is responsible for examining, adjusting, and verifying freight invoices for billing accuracy; researching audit exceptions; and supporting the resolution of discrepancies for assigned accounts. The auditor communicates with clients, carriers, and internal teams primarily by telephone or email, uses available rating and audit reports to complete assigned work, and escalates complex issues in accordance with established procedures. While adhering to policies, procedures and regulatory requirements, the Freight Audit position is responsible for reviewing freight invoices, researching audit exceptions, and supporting the resolution of billing discrepancies for assigned accounts. This is a client-facing position where customer and carrier contact is performed primarily through telephone or email communication methods.

What you'll bring

• Bachelor's degree, or equivalent work experience
• Minimum one year of operations experience in the freight audit and pay services industry
• Excellent interpersonal, verbal and written communication skills
• Must be available Monday to Friday 6:00am to 2:30pm
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
• Experience examining, adjusting, and verifying freight shipments for billing accuracy.
• Experience with data analysis, business intelligence reporting, or audit reporting.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Demonstrate customer relationship skills and experience communicating with clients by telephone and email.
• Experience reviewing operational processes and recommending system or procedural improvements.
• Basic knowledge of banking operations and human resources

Benefits