Service Coordinator
Greenvale, NY, United States On-site
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About the role
Coordinates and facilitates the delivery of multiple services offered to Health Plan members across various products. Collaborates with clinical care teams, providers and vendors to promote optimal service. Collects and analyzes service metrics to facilitate continual process improvement. 1. Collaborates with clinical care management team to ensure product members receive services based on treatment plan. 2. Secures member services utilizing network providers and contracted vendors within member’s health plan (i.e. physician office visits, inpatient/outpatient services, homecare, transportation, etc.). 3. Establishes, builds and maintains relationships with service providers, referring offices, product members, representatives, etc. 4. Educates and guides members in navigating services offered. Provides follow-up and coordination to ensure services are provided.
What you'll bring
- Associates Degree in related field, required.
- Bachelor’s Degree
- Minimum of two (2) years progressively responsible healthcare administration experience, required.
- Proficiency in Microsoft Office applications, required.
- Excellent interpersonal, oral and written communications skills and problem resolution skills, required.
- Bilingual skills, preferred.