Support Specialist - Customer Care & Billing (Broadband)
Mandan, ND Hybrid
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
What you'll bring
- Basic knowledge of Project Management processes
- Excellent written and verbal communication skills
- Excellent telephone etiquette and the ability to deal effectively with customers
- Strong PC skills
- Ability to lead and teach others
- Ability to work in a team and independently
- Previous experience with presentations or public speaking
- Knowledge of the Utility, Broadband/Communication, or Cooperative industry is a plus
- Bachelor's degree in a business-related field preferred, or equivalent experience.
- Minimum high school diploma.