Retail Supervisor - Army at West Point Team Store
West Point, NY, United States On-site
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About the role
The Retail Supervisor partners with the store Leadership team to lead the front-line part-time retail team — including Retail Associates and Retail Leads — across daily operations, coaching, and game day execution. This role carries full Manager on Duty responsibilities and operates on a full-time schedule that includes days, nights, weekends, and extended hours during events. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. We are building a future-ready organization. This role is expected to: Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams
What you'll bring
- Minimum of two years of experience working in retail or sales
- Demonstrated ability to coach and develop front-line team members based on observed performance and operational expectations.
- Proficiency in retail operation systems including POS, OpSuite, My Playbook, Service Now, and OKTA, or the ability to learn these systems quickly.
- Strong interpersonal skills with the ability to build partnerships, work effectively across all levels of management, and lead a part-time team with confidence.
- Ability to anticipate problems, act decisively under pressure, and maintain operational standards during high-volume game day and event scenarios.
- Fun, outgoing, confident, and professional demeanor with a genuine passion for delivering exceptional fan experiences.
- Ability to regularly sit, stand, reach, bend, and move throughout the facility
- Must be comfortable working in various outdoor weather conditions when assigned to a venue-based location.
- Must be a minimum of 18 years of age.
- No formal educational credential is specified for this role.
- with prior leadership experience strongly preferred.