Jobs in Palo Alto, CA

About the role

Our Electrical Hardware Technical Program Management team is seeking a collaborative and strategic Staff Product Operations Manager to secure production continuity, scale manufacturing capacity to meet dynamic product demand, and drive operational excellence across our hardware ecosystem. This role is responsible for proactive material risk mitigation—including shortage management, End of Life [EOL] transitions, and supply continuity—as well as overseeing field failure triage workflows and design refresh activities with our global partners. This candidate must be able to effectively curate, manage and lead outsourced engineering partners and technical service firms on field failure analysis, reverse logistics, and the development and implementation of corrective and preventative action plans. In addition, this role will collaborate closely with external engineering partners on post ramp redesign efforts—both for sustaining reliability improvements and for strategic design refreshes driven by our brand partner feature requirement changes and/or cost optimization. This role will also encompass greenfield development of sustaining operation and post-ramp design/qualification/failure analysis workflows for integration into internal systems, tools and teams. Acting as a key interface between Engineering, Manufacturing, Quality, Supply Chain, and our Contract Manufacturer (CM) network, you will develop end-to-end operational strategies, implement scalable processes, resolve cross-functional blockers, and lead the operational roadmap from prototype through mass production and sustaining phases. This role requires a strong technical foundation, deep operational intuition, and the ability to anticipate risks and execute against aggressive timelines in a fast-paced environment.

What you'll bring

• 7+ years of experience in New Product Introduction, Manufacturing Operations, Supply Chain Management, and/or Operations Engineering.
• BS or MS degree in Engineering.
• Demonstrated experience in component lifecycle management, material risk mitigation, and EOL transition planning.
• Experience driving RMA triage, failure analysis, and design refresh processes with engineering and supplier partners.
• Experience with managing engineering service partners and/or JDM partners
• Exceptional cross-functional collaboration skills
• able to influence without authority and build strong relationships across organizations.
• Strong analytical and problem-solving capabilities
• data-driven decision-making and comfort navigating ambiguity.
• Ability to travel as needed to CM sites internationally.
• Strong communication skills in technical and nontechnical domains.
• Outstanding collaboration and relationship-building capabilities within and across organizations.