Jobs in Redwood City, CA

About the role

As an Engagement Manager, DaaS, you will own customer outcomes and revenue realization across your accounts. You are responsible for driving consumption of DaaS offerings and ensuring booked revenue is recognized. You will serve as the primary point of contact for enterprise customers, building strong relationships and guiding them from pilot through production. In close partnership with Account Executives, you will drive expansion and long-term account growth. This role blends customer success, commercial partnership, and delivery oversight—you are accountable for both successful delivery and sustained customer value. As an Engagement Manager, DaaS, you will own customer outcomes and revenue realization across your accounts. You are responsible for driving consumption of DaaS offerings and ensuring booked revenue is recognized. You will serve as the primary point of contact for enterprise customers, building strong relationships and guiding them from pilot through production. This role blends customer success, commercial partnership, and delivery oversight—you are accountable for both successful delivery and sustained customer value.

What you'll bring

• You are a customer-focused operator with strong ownership over outcomes.
• You’re comfortable managing complex accounts, navigating ambiguity, and working cross-functionally to drive both customer success and business growth.
• You bring experience working with enterprise customers in technical or data-driven environments and are motivated by building long-term, high-impact partnerships.
• 5+ years of experience in customer success, account management, consulting, or a related post-sales role in a technical or data-driven environment
• Excellent track record of managing enterprise accounts and driving customer adoption, consumption, and expansion
• Experience partnering closely with Sales or Account Executives in a shared ownership model of account growth
• Strong ability to manage complex delivery programs while maintaining focus on customer outcomes and business impact
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
• Technical aptitude in data, AI/ML, or related domains
• Ability to navigate ambiguity, solve problems proactively, and operate effectively in a fast-paced environment
• Familiarity with usage-based or consumption-driven business models
• Willingness to travel up to 20% based on customer needs

Locations