Customer Service Representative/Referrals Care Coordinator
Desert Hot Springs, CA, United States On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
This position has a dual responsibility. The Customer Service Representative position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the “first contact” of the clinic. The Customer Service Representative is in charge of answering telephones, scheduling appointments, calling no-show appointments, and taking payments. The referral clerk is responsible for assuring continuity of care for those patients with a referral order, by coordinating timely specialty or ancillary appointments. The referral process is a multistep process and the referral care coordinator is responsible to make sure that the process is following its course. The referral care coordinator works as a liaison between the primary care provider, insurance companies, specialty providers, diagnostic services, and patient(s). The Referral Care Coordinator is responsible for data entry of referrals information and documentation of all referral interventions.
What you'll bring
- Graduate or approved high school diploma or GED equivalent
- Experience with referrals.
- Experience in a medical office is a plus.
- The Customer Service Representative position requires excellent interpersonal and customer service skills, must be courteous and helpful