Manager, Customer Solutions
Orangeburg, NY On-site
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About the role
Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit. This role provides leadership, direction, and coaching to ensure customers receive reliable service, timely communication, and innovative solutions while supporting business growth and operational excellence.
What you'll bring
- Bachelor's degree and 5+ years of relevant experience, or equivalent combination of education and experience.
- Leadership experience in customer service, sales, operations, quality, or business development.
- Aerospace or other highly regulated industry experience.
- Strong customer relationship management and problem-solving skills.
- Ability to influence stakeholders and make sound business decisions.
- Effective written, verbal, and presentation communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Advanced Microsoft Excel and PowerPoint skills.
- Experience leading customer-facing teams in aerospace manufacturing or MRO environments.
- Knowledge of contract management and pricing strategies.
- Experience conducting customer business reviews and performance reporting.
- Familiarity with export control requirements.