Jobs in Tempe, AZ

About the role

The Home Equity Officer (HEO) is a critical member of the Unlock team. As first point of contact for our customers, the HEO must effectively and compassionately help our customers navigate our products and services, as subject matter experts. The role requires our HEOs to expertly understand the sales process while delivering compassionate support and guidance through our system. HEOs are required to function with a great deal of diligence, clarity, compassion and sales acumen in order to drive customer engagement and experience while fostering consumer loyalty.

What you'll bring

• Must hold a current Mortgage Loan Originator (MLO) license.
• Minimum 2 years of continuous employment.
• Strong PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
• Relevant CRM experience.
• Demonstrated ability to effectively multitask various customer channels and professionally manage workflow.
• Ability to work in a fast-paced, collaborative team environment.
• Minimum education requirement: High school diploma or GED equivalent required.
• Unlock will conduct credit check as part of the hiring process, guidelines under Fair Credit Reporting Act.
• Department hours: Monday - Friday, 9:30am - 6:00pm
• Hybrid role: must be able to work onsite at our Tempe, AZ office Monday - Thursday and work from home on Fridays
• Start date for this position will be in March 2026 (exact date TBD)
• 2 years of sales experience preferred.

Benefits