Implementation Business Analyst
Tokyo On-site
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About the role
As part of our investment plan, we are looking for an information professional to work within the Risk & Compliance Financial Crime Product Implementation team. The Dow Jones Risk & Compliance Product Implementation Manager works directly with customers and our third party partners applying the Risk & Compliance Financial Crime product suite. This includes providing support to both technical and users who have integrated the Dow Jones Risk and Compliance Financial Crime product(s) into their workflow. Other main elements of the role are delivering client implementations on time and within budget. You will lead all activities across the full client delivery lifecycle, including pre and post sales technical support and initial client engagements, the development of Business Requirement Definitions, platform set up including liaison with suppliers and on-going client change management process throughout the duration of our client relationship.
What you'll bring
- 2+ years of experience with project management tools and presentation software
- Japanese and English language skills essential
- Relevant professional experience in software implementations and screening software solutions.
- Extensive interpersonal & planning skills and cross-group coordination at all levels
- Ability to work several diverse projects at the same time
- Detail oriented, analytical and inquisitive
- Ability to define goals/milestones, with experience with delivery
- Excellent problem solving skills for customers' and partners’ issues while consistently providing high levels of customer service.
- Ability to work in a global team environment.
- Knowledge of APIs desirable.