Network Support Engineer
Tokyo, Tokyo, Japan Remote
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About the role
The Network Support Engineer is responsible for developing, validating, and optimizing VyOS networking solutions to ensure performance, stability, and usability. This role involves designing Proof of Concept (PoC) scenarios, testing new features, troubleshooting complex issues, and maintaining technical documentation. The Network Engineer will work closely with developers, support teams, and external partners to enhance VyOS compatibility and functionality across diverse network environments. Respect : We believe in fostering a respectful environment where we value each other's perspectives and contributions. We maintain a deep respect for our colleagues, our open-source community, and our clients, ensuring that all interactions are guided by understanding, professionalism, and empathy. Responsibility : Trust is the foundation of our success. We hold ourselves to the highest standards of honesty, dependability, and accountability. Whether delivering on a commitment to a client or collaborating with a team member, we take responsibility for our actions and their impact. Improvement : We are driven by a relentless desire to improve - ourselves, our products, and the world of networking. Continuous learning, innovation, and refining our processes are key to pushing the boundaries of what’s possible. Contentment : At VyOS Networks, we believe that work should inspire and fulfill. We create an environment where people are excited to collaborate, share ideas, and find joy in solving real-world problems. We aim to inspire others while finding inspiration in the work we do.
What you'll bring
- Strong understanding of networking protocols such as BGP, OSPF, VPNs, and firewalls.
- Hands-on experience with VyOS or other open-source networking platforms.
- Proficiency in scripting languages like Python or Bash for automation and testing.
- Strong troubleshooting and problem-solving abilities in complex network environments.
- Experience with network performance tuning and security best practices.
- Familiarity with software-defined networking (SDN) and cloud networking principles.
- Ability to develop and execute test cases for network functionality and performance.
- Excellent written and verbal communication skills for technical documentation and collaboration.
- Strong ability to analyze packet captures, system logs, and debugging outputs.
- Japanese conversational level
- Minimum 5 years of experience in networking, system administration, or network security.
- Experience working with VyOS, open-source network operating systems, or enterprise-grade networking solutions.