Customer Success Manager, Japan
Tokyo On-site
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About the role
Monotype is looking for a Customer Success Manager to support and grow relationships with our enterprise customers in Japan. In this role, you will act as a trusted advisor to key customers, helping them adopt, optimize, and realize long-term value from Monotype’s Font Management Platform. You will own the post-sales customer relationship from onboarding through renewal and expansion, ensuring strong engagement, high satisfaction, and measurable customer success. As a Customer Success Manager in Japan, you will play a key role in helping enterprise customers improve brand consistency, operational efficiency, and governance across digital, creative, and product environments.
What you'll bring
- 2–3+ years of experience in Customer Success, Account Management, or another customer-facing role
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to manage multiple accounts, priorities, and internal stakeholders effectively.
- Experience using customer data, engagement metrics, usage trends, or account health indicators to guide customer strategy.
- Self-motivated, proactive, and comfortable working in a fast-paced, global environment.
- Native-level Japanese
- Business-level English
- Experience supporting enterprise or strategic customers is a strong plus.
- Experience with CRM systems such as Salesforce is preferred.
- Experience in software, technology, publishing, media, advertising, design, branding, or creative industries is a plus.
- preferably in SaaS or technology.