Jobs in Trenton, NJ

About the role

We are looking for an Engagement Manager to join the growing Professional Services team at Kong. As an Engagement Manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. The engagement manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base. As a primary professional services contact and ambassador for our customers, the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the Engagement Manager will focus on driving day to day professional services operations. This is an important role and requires someone with very strong thought organization, and communication skills along with the ability to multitask, context switch, and manage customer escalations. Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles.

What you'll bring

• Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget
• Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities(Reporting, Forecasting, and Tracking)
• Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong.
• Ability to demonstrate relationship building internally and externally
• Exceptional organizational and change management skills with an ability to manage competing client demands
• Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment.
• Ability to manage critical and political situations with business stakeholders with strong interpersonal skills
• Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.