Senior Manager, Marketing Operations — Systems and Automation
Washington, District of Columbia, United StatesAll locationsWashington, District of Columbia, United StatesNew York, New York, United States Hybrid
$134,000–$165,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are seeking a Senior Manager, Marketing Operations to own the systems, workflows, documentation, and automation needed to make Marketing Operations more scalable, reliable, and AI-enabled. This role will help modernize how Marketing Ops works by improving marketing systems governance, reducing process and technical debt, and identifying practical opportunities to simplify or automate manual GTM workflows. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
What you'll bring
- Required Experience/Skills
- 7+ years of experience in Marketing Operations, Marketing Systems, Revenue Operations, GTM Operations, or a related function
- Deep hands-on experience with Marketo or a comparable marketing automation platform, including governance, admin standards, program architecture, troubleshooting, and scalable process design.
- Strong working knowledge of Salesforce and common GTM systems, integrations, lifecycle processes, routing/enrichment workflows, and data flows.
- Proven experience improving marketing systems governance, process documentation, workflow design, data quality, and operational scalability.
- Experience with GTM automation, enrichment, or workflow tools such as Glean, Clay, ZoomInfo, Common Room, Workato, Qualified, 6sense, or similar platforms.
- Practical experience using automation and/or AI tools to improve workflows, documentation, QA, troubleshooting, analysis, or operational throughput.
- Ability to translate ambiguous business needs into clear process, system, automation, or documentation requirements.
- Strong written communication and documentation skills, with a bias toward scalable systems over one-off fixes.
- Strong cross-functional partnership skills, including the ability to work effectively across Marketing, Sales, Sales Ops, Web, internal systems/data teams, and technical stakeholders.
- U.S pay range
- preferably in B2B SaaS or a complex enterprise GTM environment.