0111830d-8263-4a81-817a-a27debe90980 Verified 47h ago
IT Helpdesk Technician
Glen Burnie, MD, 21061All locationsGlen Burnie, MD, 21061Edgewood, MD, 21040Baltimore, MD, 21201 On-site
Salary not listedPaySalary not listed
TypePart-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
We are looking for a skilled and motivated IT Helpdesk Technician. The ideal candidate will provide exceptional technical support to end users, troubleshooting hardware, software, and network issues while ensuring efficient resolution of technical problems. This role requires strong problem-solving abilities, excellent communication skills, and the capability to thrive in a fast-paced environment.
What you'll bring
- ·
- High school diploma or equivalent.
- 1-3 years of experience in an IT helpdesk or technical support role.
- Proficiency with Windows operating systems.
- Experience with Microsoft 365 Office Suite, remote support tools, and cloud-based applications.
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, DNS, DHCP).
- Strong software troubleshooting and problem-resolution skills.
- Familiarity with technical support tools such as Freshdesk, Zendesk, or similar ticketing platforms.
- Excellent communication skills (verbal and written) and a customer-focused approach.
- Ability to work independently and collaboratively in a fast-paced team environment.
- Strong problem-solving skills, attention to detail, and ability to adapt to new technologies.
- Windows 11 preferred
Locations
Glen Burnie, MD, 21061Edgewood, MD, 21040Baltimore, MD, 21201