Case Manager Disability
Chicago, Illinois, USAAll locationsChicago, Illinois, USAHouston, Texas, USADetroit, Michigan, USADenver, Colorado, USADes Moines, Iowa, USABoston, Massachusetts, USABaltimore, Marlyand, USALas Vegas, Nevada, USABoise City, Idaho, USAAtlanta, Georgia, USAMiami, Florida, USASeattle, Washington, USA On-site
CA$58,100–CA$107,900 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Concurrent Disability Case Manager will oversee, manage, process, and adjudicate Short-Term Disability (STD) claims and leave requests (FMLA, State, and company-specific). This position is responsible for evaluating eligibility based on federal, state, and plan-specific regulations, communicating clearly with clients and claimants throughout the claims lifecycle, and ensuring ongoing case management adheres to company best practices and client-specific workflows. We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
What you'll bring
- Minimum 3+ years of direct experience managing Leaves and STD disability case management.
- Computer skills and the ability to work primarily online in a paperless environment.
- Strong interpersonal and helping skills along with assessment and problem-solving skills.
- Regulatory Expertise: Deep understanding FMLA, state specific leave laws
- Company policies and plans: Experience in managing self-insured Short Term Disability (STD) Plans as well as company specific paid and unpaid leave policies.
- Medical Literacy: Ability to review and interpret medical documentation and
- translate clinical restrictions against essential job functions and make recommendations related to workplace accommodations.
- Communication: Exceptional conflict resolution and negotiation skills, with the ability to handle sensitive medical information with extreme confidentiality and empathy.
- Key Collaborative Relationships with • US Disability Case Managers: peer to peer support and review of claims and client processes.
- Medical Providers: Regular interaction with nurses and physicians to validate documentation provided to appropriately review the case against policies and STD plans.
- Client contacts: Collaborating with client-side leadership on a continual basis via telephone, email and meetings, as needed.
- Service Delivery Managers: Maintaining constant communication to ensure client satisfaction and operational efficiency.