Staff Product Designer, Customer & Partner Experience (CPEX)
Chicago, Illinois, United States Hybrid
$149,800–$262,200 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. This is not a standard product design role. Designing for content at this scale requires fluency in large-scale content architecture, fragmented content libraries, structured content systems, cross-property consolidation, and AI-mediated retrieval design. This requires a practitioner who specializes in owning the customer's experience of finding, navigating, and using content across dozens of sources, teams, and systems.
What you'll bring
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience in user experience design or industry experience (corporate, software, web or agency)
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
- Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
- Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
- 8+ years in digital product design with strong expertise in both B2B SaaS and B2C design
- Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members)
- Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution
- Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams
- Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences
- Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches