Support Specialist - Tier 1 (Remote)
Chicago, ILAll locationsChicago, ILIL - Effingham - PTCGreen Bay, WISalt Lake City, UTDetroit, MIKansas City, KSBoise, IDSt. Paul, MNSioux Falls, SDLouisville, KYChampaign, ILMilwaukee, WI On-site
$35,360 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies. This full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT & WI only.
What you'll bring
- High School Diploma or Equivalent
- 1 year customer service experience
- 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting
- 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
- Reliable, hardwired internet required.
- minimum speeds of 10 mbps download and 3 mbps upload.
- https://www.speakeasy.net/speedtest
- Associate's Degree
- Technical certifications
- 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting