Manager, BSA/AML Operations – Cases (Case Operations)
Troy, MIAll locationsTroy, MISioux Falls, SDPhoenix, AZLouisville, KYFranklin, TNEaston, PA Hybrid
$72,000–$120,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Manager, Case Operations is responsible for the day-to-day leadership, execution, and oversight of Pathward’s Suspicious Activity Monitoring (SAM) case investigation function within the BSA/AML & Sanctions Operations team, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. Reporting to the Vice President, BSA/AML Operations – Cases, this role provides direct supervision over the investigation, documentation, and disposition of escalated cases arising from SAM-related triggers, and ensures that Pathward maintains a well-governed, risk-based, and sustainable investigation and reporting framework. Responsible for supporting and enhancing the organization’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program.
What you'll bring
- Bachelor’s degree required
- Solid experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution.
- Demonstrated experience leading or supervising analysts.
- Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.
- Strong analytical, communication, and organizational skills, with the ability to manage queues, SLAs, and staff capacity.
- Case investigations and SAR referrals require an understanding of how funds move through each Pathward product across the BSA/AML & Sanctions Operations estate.
- The Manager and their analysts must hold working, product-level knowledge of the funds flows, typologies, and party designations across the Bank’s product categories and its program-manager model, including:
- Card Issuing / Prepaid — GPR, payroll, corporate disbursement, gift, government-benefit and student cards, and the load/spend typologies (structuring, funnel accounts, bust-out) that drive investigations and SAR referrals.
- Tax Products (EPS Financial / Refund Advantage) — refund transfers, taxpayer advances (including Emerald Advance®), and tax-office loans, and the IRS/ERO funds flows behind seasonal SAR/CTR volume.
- Acquiring (Merchant & ATM) — merchant/ISO/payment-facilitator activity, transaction laundering, and ATM cash-access typologies.
- Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursements, P2P, and cross-border rails.
- Consumer Lending, Commercial Finance, and Commercial Deposits — the CTR, continuing-activity, and 314(a) obligations Pathward retains as lender/bank of record and depository institution.