Customer service jobs in Atlanta, GA

About the role

The Academic Support Specialist functions independently in direct support of the Program Director for the Department of Physician Assistant Studies and is responsible for coordinating the daily administrative, financial, operational, and event-related activities of the PA Program. This position supports program financial operations by assisting with budget monitoring, coordinating and tracking financial transactions, and ensuring the timely processing of payments to preceptors, lecturers, vendors, and other partners. The role maintains accurate documentation for purchases, invoices, reimbursements, and related financial records and liaises with university offices to ensure compliance and timely completion of financial processes. The Academic Support Specialist also supports program operations by maintaining the ARC-PA portal, coordinating admissions-related activities, managing the program calendar, and ensuring continuity of essential administrative processes. This position serves as the central coordinator for program events, overseeing scheduling, logistics, communications, and vendor coordination.

What you'll bring

• The " My Experience" page is the only opportunity to add your required supporting document attachments.
• Two years of college coursework and one year of administrative support experience, which should include working with budgets, are required.
• In lieu of education, equivalent directly related experience will be considered.
• Demonstrated ability to manage multiple projects and competing priorities in support of faculty, leadership, and departmental initiatives.
• Strong collaboration and coordination skills to effectively work with faculty, staff, and institutional partners.
• Knowledge of administrative and business management practices, including operational coordination and support of programmatic and financial processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), including the ability to develop presentations, reports, databases, financial tracking tools, policies, and program materials
• strong working knowledge of Excel required.
• Working knowledge of academic and administrative systems (e.g., Canvas, Qualtrics, calendaring tools) with the ability to support end users.
• Ability to maintain accurate records and databases, including tracking detailed administrative, financial, and instructor-related information.
• Strong organizational skills with exceptional attention to detail and the ability to manage complex, multi-step processes.
• Ability to work independently, demonstrating initiative, motivation, sound judgment, problem-solving skills, and the ability to anticipate operational needs with minimal supervision.

Benefits