Customer service jobs in New York, NY

About the role

We're hiring a Customer Support Specialist (Day Shift) to be the front line for customer complaints and issues — someone who doesn't just log tickets, but actually works through problems to a real resolution.

What you'll bring

• Prior customer support/service experience
• Strong problem-solving skills — able to actually resolve issues, not just triage them
• Clear, professional written and verbal communication
• Available for day shift hours
• Experience at a high-growth startup or consumer/e-commerce company.
• Experience supporting customers around watches, luxury goods, collectibles, or mystery box / randomized-value products.
• Comfort handling complaints tied to product authenticity, value discrepancies, or shipping issues — common in watch commerce.
• Bilingual or multilingual, given a broad customer base.
• ideally handling escalations or complaints directly