Customer service jobs in Phoenix, AZ

About the role

The Sales & Customer Account Lead is responsible for the precise, disciplined, and compliant execution of assigned CCS Aerospace, Defense, and Industrial key customer accounts. This role supports contractual performance by ensuring accurate demand alignment, disciplined order book administration, and consistent, compliant communication across CCS Sales, Operations, Quality, Engineering, and Accounting functions. Serving as a central execution and control point, the Sales & Customer Account Lead upholds information integrity, execution discipline, and exceptional customer service standards in support of on-time delivery, contractual compliance, and CCS’s reputation as a trusted supplier.

What you'll bring

• 3 years of related experience
• Required Qualifications
• Must be ITAR compliant and eligible to work in a U.S. export-controlled manufacturing environment.
• Minimum of three (3) years of experience supporting programs, customers, or operations within manufacturing, aerospace, defense, supply chain, or production planning environments.
• Demonstrated proficiency in ERP/MRP systems and disciplined, structured data management.
• Bachelor’s degree or higher.
• Strong background in contract and PO review process
• Varied experience in operating and managing CRMs
• Experience supporting Aerospace and/or DoD customers with exposure to contractual execution, AS/ISO quality systems, and export-controlled environments.
• Familiarity with earned value concepts, production performance metrics, and customer scorecards.
• Exceptional attention to detail and ability to assess execution status, risks, and data integrity.
• Clear, concise, and highly professional written and verbal communication skills.

Benefits