Customer service jobs in Phoenix, AZ

About the role

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization’s most complex support issues across Customer, Driver, and Acquisition Support. As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist takes ownership of assigned issues, conducts the necessary investigation, coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate resolution.

What you'll bring

• Bachelor's degree or equivalent experience
• 2+ years of experience in a Tier 3 role handling complex or escalated issues in a customer support or similar service environment.
• Strong investigation, problem-solving, judgment, and decision-making skills, with the ability to own difficult issues through resolution.
• Strong written and verbal communication skills and the ability to remain professional during sensitive or challenging interactions.
• Ability to interpret and apply policies while recognizing situations that require further escalation.
• Ability to manage an individual workload and collaborate effectively with internal teams.
• At Gopuff, we know that life can be unpredictable.
• Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm.
• We get it—stuff happens.
• But that’s where we come in, delivering all your wants and needs in just minutes.
• And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
• Like what you’re hearing?

Benefits