Full-time jobs in Phoenix, AZ

About the role

The Solutions Consultant is a customer-facing member of the Professional Services team who helps nonprofit organizations solve fundraising, operational, and system challenges. This role combines nonprofit expertise, consultative problem-solving, and hands-on system experience to design practical solutions, guide advanced customers, and strengthen how Professional Services delivers repeatable services.

What you'll bring

• Five or more years of relevant experience, including working in or consulting for nonprofit organizations, with a strong understanding of fundraising operations and donor engagement.
• Hands-on experience administering, configuring, or consulting in a nonprofit CRM, fundraising, or marketing automation platform.
• Consultative problem-solving experience, including translating customer needs into practical system and process solutions and configuring workflows, automations, reports, forms, or similar tools.
• Experience delivering technical or process training to customers with different levels of technical knowledge.
• Comfort working with data, spreadsheets, queries, reporting tools, and business intelligence concepts.
• Strong communication, facilitation, presentation, and documentation skills.
• The ability to manage multiple billable customer engagements, competing priorities, and deadlines in a fast-paced environment.
• Comfort using AI tools responsibly to research, analyze, document, and improve solutions.
• The ability to travel occasionally for customer engagements.
• Prior experience with Virtuous CRM and related Virtuous products.
• Experience working across multiple nonprofit systems, including integrations, APIs, and how data moves between platforms.
• Professional Services, nonprofit technology consulting, SaaS implementation, or customer enablement experience.

Benefits

Locations