IT Support Specialist
Phoenix, AZ Remote
$47,000–$56,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are seeking an IT Support Specialist to provide remote support for students and faculty in a fast-paced environment. You will be the go-to person for troubleshooting devices such as laptops, internet hotspots, and web applications, while also managing Mobile Device Management (MDM) accounts. Additionally, you will play a hands-on role in our hardware lifecycle by refurbishing physical device returns so they are ready to be redeployed to students. You understand that technical issues can be frustrating, and you approach every challenge with patience, empathy, and persistence. If there’s a problem, you don’t rest until it’s solved. This role is currently remote but will transition to a hybrid schedule over time. Applicants must be located in or near the Phoenix, AZ area to be eligible for consideration. Regular working hours are Monday–Friday from 1:00 pm to 10:00 pm PT.
What you'll bring
- Applicants must be located in or near the Phoenix, AZ area to be eligible for consideration.
- Working hours are Monday–Friday from 1:00 PM to 10:00 PM PT.
- You have at least 2 years of customer-facing technical support experience.
- You can translate complex jargon into simple, actionable instructions for non-technical users.
- You have hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting.
- You understand home Wi-Fi and ISP troubleshooting, including power-cycling and signal strength diagnostics for cellular hotspots.
- You have worked with Zendesk/Kustomer/Salesforce or similar ticketing systems and value ticket hygiene, accuracy, and punctuality.
- You possess high empathy and de-escalation skills, remaining supportive even when students or faculty are frustrated.
- You thrive in a startup environment characterized by ambiguity and rapid change.
- This role is a remote position based in Phoenix, AZ.
- Candidates must be located in or near the Phoenix area to be eligible.
- Familiarity with Google Admin Console, Intune, or Jamf.