Full-time jobs in Atlanta, GA

About the role

We are looking for someone to join our Digital Support Key Account Support Team on our world-renowned Customer Support Team. As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from Customer Support Associates around product and processes, exemplifying Autodesk’s core values, collaborate across Digital Support and greater Autodesk and assist the leadership team on projects that push the business forward. Plus, you will continue to push your knowledge forward by being an asset in construction software looking to transform a multi-trillion industry. This position requires e xpert knowledge of BuildingConnected, TradeTapp, Admiin. This is a hybrid role based in either Denver, CO or Atlanta, GA. The assigned shift for this position is 8:30am – 5pm MT (10:30 - 7pm ET) We are looking for someone to join our Digital Support Key Account Support Team on our world-renowned Customer Support Team. As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from Customer Support Associates around product and processes, exemplifying Autodesk’s core values, collaborate across Digital Support and greater Autodesk and assist the leadership team on projects that push the business forward. This position requires e xpert knowledge of BuildingConnected, TradeTapp, Admiin.

What you'll bring

• 3+ years in customer support in Saas with a proven track record with resolving technical issues and handling sensitive customer actions effectively
• Solid understanding of support principles and customer service metrics, with experience in escalated situations and cross-functional collaboration
• Expert knowledge of BuildingConnected, TradeTapp, Admiin is required
• Exceptional verbal and written communication, with composure and patience under pressure
• Consistently role modeled all of Autodesk’s One Orbit values
• Exemplary KPIs like CSAT, Volume, Adherence, Quality, etc with a proven track record of consistency
• Creative, enthusiastic, and able to inspire and influence both customers and peers
• Thrives in a fast-paced, high-volume environments with a consultative and team-oriented approach
• Skilled at building trust and navigating complex customer interactions with empathy and strategic thinking
• Capable of managing customer interactions, peer support, and project work simultaneously while staying motivated to learn
• Self-motivated with a commitment to excellence and ethical standards
• Occasional travel may be required

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