Full-time jobs in Cleveland, OH

About the role

The Supervisor, Referrals is a subject matter expert on the organization-wide referrals process who leads and supervises a team of Care Coordinators and Lead Care Coordinators. Oversees day-to-day referral operations and resolves escalated issues. Ensures quality referral processing and productivity of team members to meet the needs of the demand within the assigned team and key measures for this leadership role. This position has flexibility in location, ideal candidates will be located near Detroit, MI, Cleveland, OH, or Columbus, OH

What you'll bring

• Advanced-level business and operational acumen, with the ability to interpret data and make informed, independent decisions
• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Extensive experience processing value-based Medicare Advantage referrals and diagnostics
• in-depth knowledge of referral processes
• Knowledge and experience with leading a team
• strong coaching and mentoring skills
• Demonstrated ability to lead, influence, and develop others in a fast-paced healthcare environment
• Excellent critical reasoning, problem-solving, and risk-assessment skills to address operational challenges
• Exceptional communication and relationship-building abilities for interactions with patients, staff, leaders, and external partners
• Ability to manage multiple priorities, navigate ambiguity, and set direction for the team with minimal supervision
• Strong problem solving, time management, organizational, and analytical skills
• Ability to build strong internal and external relationships with cross-functional teams

Locations