Full-time jobs in Orlando, FL

About the role

Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all hardware and software issues are resolved efficiently. This role requires strong customer service skills, a solid understanding of IT infrastructure, and the ability to troubleshoot various operating systems and applications.

What you'll bring

• Must be within a commutable distance of our Downtown Orlando office at 189 South Orange Ave.
• Suite 970, Orlando, FL 32801
• Must be willing to participate in a rotating weekend coverage schedule
• Working knowledge of Windows, Microsoft Office 365, and common business applications
• Strong customer service and communication skills
• Strong attention to detail and ability to accurately document issues and resolutions
• Applicants must complete all interviews without the use of AI or automated tools.
• Previous experience in a helpdesk, IT support, or technical support role preferred