Director, Account Management
Salt Lake City, UTAll locationsSalt Lake City, UTNew York, NYSan Francisco, CA Hybrid
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About the role
As the Director, Account Management, you will own the strategy, performance, and scaling of Flex’s Account Management function, leading a team of Account Managers while directly stewarding the company’s largest and most strategic partnerships. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue. Reporting to the Vice President of Account Management, you will set the vision and operating model for the function—not just executing account strategy, but defining it. You will build the playbooks, processes, and team structure that allow Account Management to scale, ensure partners are deeply engaged with Flex’s products, and translate partner relationships into durable, compounding business value. You will also serve as a senior commercial leader internally, partnering with executives across the company and representing the voice of our partners at the leadership table. The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments.
What you'll bring
- 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers.
- Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios.
- Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
- Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
- Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale.
- Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams.
- Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level.
- Excellent communication, presentation, and executive stakeholder management skills.
- Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment.