New Business Case Management Specialist - Mandarin Speaking
Addison, TXAll locationsAddison, TXMontpelier, VTRemote, USA Hybrid
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About the role
We are looking for a bilingual speaking associate - Mandarin speaking. This position is ideally based in Addison, TX or Montpelier, VT with a hybrid work arrangement. Remote work may be considered for candidates located outside of a reasonable commuting distance to these offices. A typical day finds the Case Manager assessing medical, nonmedical and financial risk factors and determining appropriate rating for life applications, processing applications in workflow management systems, collaborating within a team, and effectively communicating with the agent/agency via phone, email, and CRM. You will be the primary liaison with the producing agent(s)/agency throughout the life cycle of each application. We encourage and provide professional and personal development opportunities in between handling your daily work with various courses and seminars through our very own NL University. In addition, you will be part of a small, but mighty, work-family working toward our annual goals and developing yourself and teammates along the way…and all for a common Cause!
What you'll bring
- You are passionate about working for a company with a cause-driven culture
- ultimately, we value high quality skills, experience and a winning attitude as much as an earned degree
- You are detail-oriented and great at multi-tasking in a fast-paced environment
- You are an excellent communicator, with empathy and strong listening skills
- You are results-oriented, are great with people and not afraid to lead
- You are an intuitive problem-solver who thinks critically and creatively to deliver the right solution
- You enjoy delighting customers with exceptional service
- You exercise sound judgement and independent thinking in decision making, make while balancing the need for collaboration in a team
- You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change
- You demonstrate a healthy curiosity and passion to continually learn and improve business acumen
- You are adaptable and can roll with change that occurs within a rapidly growing company
- AI Proficiency Expectations